Order help
If your order has not been dispatched, send the order number and the change you need as soon as possible. Address and product changes depend on the current stock and preparation status.
For delivery questions, include the phone number used on the order and the emirate shown at checkout. For product questions, send the product name or page link instead of a screenshot.
Information that helps us reply faster
- Your order number, if one has been created.
- The product link or product name you are asking about.
- A short description of the question or issue and the result you need.
- The delivery emirate and the phone number connected to the order.
Privacy and account security
Only send the information needed to answer your question. Do not send card numbers, passwords, verification codes or identity documents through WhatsApp or email.
The website explains how order and customer-service information is handled in the privacy policy. Return and delivery terms are available from the store terms.